Flixmet Privacy Policy — Your Information is Completely Safe with Us
This page explains in plain English how your personal data is collected, stored, and used at flixmet. We believe transparency is the foundation of trust, so every step is laid out openly for you. This policy applies to all users in Bangladesh and has been prepared in accordance with international data protection standards. Continuing to use our services means you have consented to this policy. If you have any questions, our support team is always ready to help.
Last Updated: January 2025
Complete Overview of Data Collection & Use
What Data Is Collected
When you create a flixmet account, your name, email address, date of birth, and mobile number are collected. Information from your national ID card or other government-issued documents may also be required for identity verification. Your activity on the platform, transaction history, and device information (IP address, browser type) are recorded automatically. This information is used solely for providing services, ensuring security, and meeting legal obligations. We never sell or transfer your data to third parties without your permission.
How Your Data Is Kept Secure
All your personal and financial information is protected using industry-standard SSL encryption technology. Our servers undergo regular security audits to quickly identify and resolve any vulnerabilities. Passwords are never stored directly — they are kept only as encrypted hashes. Multi-layer firewalls and intrusion detection systems remain active to prevent unauthorized access. Any suspected data breach incident will be reported to the affected user within 72 hours.
Cookie & Tracking Policy
Flixmet uses cookies necessary for the website to function properly — including session cookies, login state cookies, and cookies that remember user preferences. Analytical cookies are used to review site performance but do not reveal any personal identity. Third-party advertising tracking cookies are not used. You can disable cookies at any time from your browser settings, though some services may become limited as a result. A cookie consent notice is shown the first time you visit the site.
Your Rights & Controls
You have full control over your own data — you can request to view, correct, or delete your data at any time through the support team. After your account is closed and the required legal retention period has elapsed, your personal data will be permanently deleted. To opt out of marketing communications, use the unsubscribe link at the bottom of any email. Data portability requests are also accepted — meaning you can request your data in a machine-readable format. Any privacy-related complaints sent to the support email will receive a response within 3 business days.
Data Sharing with Third Parties
Flixmet never sells your personal data to third parties for commercial purposes. However, certain trusted partners — such as payment processors, identity verification agencies, and technology infrastructure providers — may access limited data, but only for their specific functions and under strict confidentiality agreements. Data may be provided upon lawful requests from relevant regulatory authorities or law enforcement agencies in Bangladesh. Any such data sharing is kept to the minimum necessary. Contact support to learn more about our list of third-party partners and their privacy policies.
Data Retention Period
Your data is stored securely for as long as your account is active. Even after an account is closed or deactivated, financial transaction records are retained for a specified period in accordance with Bangladesh's legal requirements. This period is generally 5 to 7 years, consistent with financial regulations and anti-money laundering rules. Once the designated period has passed, personal data is automatically and permanently deleted or goes through an anonymization process. Contact our support team for detailed questions about data retention.
Contact & Complaints
For any questions, concerns, or complaints regarding the privacy policy, write to us directly at our support email: [email protected] — we typically respond within 24 to 72 hours. For quick answers to general questions FAQ Visit the page for detailed answers to the most frequently asked questions. We are committed to reviewing every privacy-related complaint seriously and taking appropriate action. If any changes are made to this privacy policy in the future, this page will be updated and registered users will be notified by email for significant changes. flixmet always gives your privacy the highest priority.
Start Playing in a Safe Environment
Your privacy is our top priority. Register at flixmet and join Bangladesh's safest entertainment platform. If you have any questions, visit our FAQ page.