Flixmet Responsible Gaming — Know Yourself, Set Limits, Stay Happy
Entertainment is truly fun only when it is in control. flixmet believes that sports and gaming should be a source of joy — not a cause of stress or anxiety. On this page, you will learn how to set your own playing limits, when to seek help, and how flixmet stands by your side. We are committed to building a safe and responsible environment for all players in Bangladesh. Remember — gaming is a form of entertainment, not a way to earn income.
Simple Ways to Keep Yourself Safe
Flixmet gives you a set of tools you can use to stay in control on your own terms.
Set Deposit Limits
Decide in advance how much BDT you can deposit daily, weekly, or monthly. This limit can be easily set from your account settings and takes effect immediately. Lowering the limit is possible at any time, but increasing it requires a specific waiting period — this is intentional to prevent impulsive overspending in the heat of the moment. Choose a realistic limit with your financial security in mind. Aligning your gaming budget with your family's monthly budget is the wisest approach.
Session Time Control
Playing continuously for long periods reduces focus and judgment, which is why using a session timer is extremely important. Once the set time has elapsed, the platform will notify you and give you the opportunity to take a break. Research shows that players who take regular breaks stay more alert and enjoy the experience more. Before each session, set a target time in your mind — and stop when that time is up. Make sure to leave enough time for family and other hobbies before dedicating time to gaming.
Temporary Break & Cooling-Off
If you feel you need a short break, you can temporarily suspend your account for anywhere from 24 hours up to 30 days. During this "cooling-off" period, you will not be able to log in or make deposits on the platform, which helps keep a clear head. This feature can be activated without any explanation and takes effect immediately upon contacting support. Often, even a short break can clarify your perspective and help you return more mindfully. Being kind to yourself is the very first step of responsible gaming.
Permanent Self-Exclusion
If gaming becomes difficult to control, permanent self-exclusion is your most effective protection. Notifying the support team will result in your account being permanently closed with no option to reopen it in the future. This is a courageous and honorable decision — we fully support it and process it without any pressure or questioning. Any balance remaining in your account after self-exclusion will be returned to you. We can also provide contact information for professional support organizations if needed.
Watch Out for These Signs
There are some common signs of problematic gaming that, if noticed in yourself or a loved one, should prompt you to act quickly. If any of the signs below seem familiar, please do not hesitate to seek help.
- Repeatedly playing to try to win back lost money ("chasing losses")
- Frequently thinking about gaming or being unable to focus on anything else
- Hiding gaming from family or friends
- Taking on debt or dipping into savings to cover gaming expenses
- Trying to stop playing but being unable to
- Feeling anxious or irritable when not gaming
You Are Not Alone — Help Is Always Within Reach
Flixmet Support Team
Our support team is available 24 hours for any questions or assistance regarding responsible gaming. To request limit setting, an account break, or self-exclusion, write directly to us by email: [email protected]. Your request will be handled with the utmost confidentiality and without judgment. Our team speaks Bangla and is aware of the circumstances faced by players in Bangladesh. The sooner you seek help, the sooner your issue can be resolved.
Mental Health & Counseling
Gaming addiction is a recognized mental health condition, and seeking professional help for it is completely normal and a sign of courage. In Bangladesh, there are various public and private organizations providing mental health services that offer confidential counseling. Talk openly with those close to you — the support of family and friends is the greatest strength on the road to recovery. If you want to help yourself or a loved one, the first step is acknowledging the problem. Remember, asking for help is not weakness — it is the wisest thing you can do.
Minor Protection
Flixmet strictly prohibits any person under the age of 18 from opening an account or gaming. Age verification is mandatory at registration, and identification documents may be requested in suspicious cases. If you have children or teenagers in your household, use parental controls on your device and keep your login credentials private. Have open conversations with your children about online gaming and make them aware of the risks. If you suspect an underage user, notify us immediately — we will act swiftly.
Play Mindfully, Stay Happy
Let gaming be your companion for relaxation — not a burden. flixmet is always by your side. If you have more questions, visit our FAQ page or open an account right now.